Information we collect:
In running and maintaining our website we may collect and process the following data about you:
We want to make our website as useful and reliable as possible. In order to make our website a better experience and to provide some of the services we provide we use small files, called cookies, to store small amounts of information on your device (e.g. PC, tablet or smart phone). They cannot be used to identify you personally. This information is used to improve services for you through, for example:
If you do not wish these cookies to be tracked you can disable them in your browser, but this may negatively affect your experience on the site. There are two types of cookie you may encounter when using our website:
First party cookies:
These are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies:
These are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
|exp_last_visit||Sets the datetime that the user last visited the site, and is set for both guests and logged in users. If not set, is automatically set to 10 years ago. Affects guests and logged in users.|
|exp_tracker||Tracks the last 5 pages viewed by the user, and is used primarily for redirection after logging in etc. Affects guests and logged in users.|
|exp_last_activity||Every time the state is updated (the page reloaded) the last activity is set to the current datetime. Used to determine expiry. This is essential for logged in users, but not for guests - it is set for both.|
|exp_sessionid||A uniquely generated ID that corresponds to the session_id column in the exp_session table. Used when cookie and session are set as the session type. Used only for logged in members.|
|exp_uniqueid||Matches the unique_id field in the exp_members table. Randomly generated by the functions class at registration. Used only for logged in members.|
|exp_userhash||The encrypted password of the currently logged in user. Set if you choose the cookies and session ID method for sessions (cs in your config.) Used only for logged in members.|
|exp_anon||A flag set by the user to determine if they are listed in the online users.|
|exp_remember||A flag set by the user to determine if they stay logged in when leaving the site.|
|exp_expiration||Determines the length of the session for a logged in user. There are two options for this cookie: if the user has selected remember me then it is set to 1 year, and if not then it’s set to the datetime that the user logged in. Used only for logged in members.|
|exp_store_cart||Tracks items in your basket for our ecommerce system.|
|Cookies with names prefixed by ‘__utm’||Stores information used by Google Analytics to track user activity on the site.|
|pid||Used by twitter for their share widget.|
We may use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.
We do not store your credit card details.
We use the HotJar customer experience analytics service to help us analyse how visitors use our website. The HotJar service records, on an anonymous basis, information such as mouse clicks, mouse movements and scrolling activity. We use this information to improve our website, make it more user-friendly and monitor that it is performing correctly. We do not collect or transfer to HotJar, any personally identifiable information. Hotjar does not track or record visitors which have cookies disabled. Visit the <add link>HotJar</add link> site for more information.
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.